slice PPI account Closure Terms

These Terms and Conditions ("PPI Closure Terms") govern the closure of your slice PPI account [the pre-paid payment instrument issued and managed by North East Small Finance Bank (“Bank” or “we” or “our”)]. By accepting these PPI Closure Terms, you are hereby requesting for closure of your slice PPI account and accordingly all services related to your slice PPI account shall stand terminated.

By proceeding with the same, you hereby agree and acknowledge to comply with these PPI Closure Terms as provided herein.

The capitalised words used in these PPI Closure Terms but not specifically defined, will have the respective meanings assigned to them under the Mobile Banking Terms.

Closure of your slice PPI account

  1. Basis your request, your slice PPI account shall stand closed and all the operations with respect to slice PPI account shall stand terminated and further, your UPI services linked to the slice PPI account, as well as your slice PPI card (as may be issued in virtual and/or physical form), will be deactivated and will cease to function.
  2. Basis your PPI Account closure request, all mandates/standing instructions created on slice PPI account shall stand terminated/cancelled.
  3. All beneficiaries added on slice PPI account shall also stand cancelled.

Fund Transfer

  1. You hereby agree and acknowledge that the Savings Account opened with the Bank through the Digital Portal after accepting the SA Terms, shall be considered as your registered bank account for the purpose of transferring your available funds/balance from slice PPI account in relation to this closure request. You further agree and acknowledge that all available funds lying in your slice PPI account will be transferred to your newly created Savings Account.
  2. All refunds, cashbacks, chargebacks, yet to be credited to slice PPI account henceforth shall now be credited to the designated Savings Account (as mentioned above).
  3. Upon opening the Savings Account through Digital Portal, your transferred balance shall reflect in the said Savings Account on the Digital Portal.

Customer Responsibilities

  1. You are responsible for maintaining accurate and current contact information throughout the closure process.
  2. You agree to comply with all applicable laws and regulations governing the closure of your slice PPI account.
  3. You are responsible for safeguarding your account credentials and ensuring that you do not share sensitive information with any person.
  4. You are responsible to keep your account and login information secure and confidential.
  5. You agree and acknowledge that Bank will neither be responsible nor be liable for and towards any claims, services, and/or any product offerings including closure or termination of the slice PPI Account, collection of applicable service charges etc.
  6. Under no circumstances the Bank will be liable to the Customer for any indirect, incidental, consequential, special or exemplary damages in connection with the closure of slice PPI account

Grievance Redressal

In case of any discrepancies, errors, or grievances related to the closure you can raise a request on Digital Portal or write to us at help@sliceit.com. Any complaint, dispute, or grievance in relation to the closure of the slice PPI services should be addressed in accordance with the Bank’s Grievance Redressal Policy.

Amendments to Terms

The Bank reserves the right to amend these Terms at its discretion periodically or from time to time, and the Customer shall be responsible for regularly reviewing such changes, modifications or amendments as may be hosted/published on the website or on the Digital Portal.